Services of SOI.Pro

Customers are the source of a business’s income. Take care of them, because they are the ones who make a profit for your business.

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Mystery Shoppers

“Mystery Shoppers” service can be seen as an “early warning” measure which helps businesses identify the problems in their customer services before those issues spread and affect the reputation of the business.

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Consumerization

We have done a number of things under the “market research” umbrella. These include research on the awareness, attitudes and use of customers regarding a particular product; research on customer experience and insights; and research on the market segmentation and industry and competitive analysis. All these things help businesses recognize the behaviour or the habit of customers concerning the use of their products, their motivation and the barriers to the brand, the (dis)satisfaction of those who directly deliver value to the business.

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Retail Audit

The service helps businesses collect and analyze information about the situation of products. In addition, it also helps to recognize the image of the brand at retail level and to control the quality and compliance of distribution channels.

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Analysing Data Using Software

The web-interface software is very friendly, easy to use and allows access anytime or anywhere. It updates the results frequently and accurately after each survey through the chart. It promptly identifies warning signs in a client’s performance concerning customer services. It provides diverse graphs and multi-dimensional comparisons.

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Customer Training Service

SOI. Pro organizes training courses to enhance customer service quality. Content is tailored to meet the specific needs and circumstances of each business.

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Why should you choose us?

SOI. Pro helps improve customer service quality, contributing to the sustainable growth of the business

1
Early identification of problems in customer services.
2
Optimization of a business’s customer services.
3
Evaluation of customers’ experience.
4
Creation and maintenance of high quality customer services.
5
Building customer-centric attitudes among employees.
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Achievements

SOI. Pro has won a number of international awards and certificates

Partners

Many major partners in different industries have placed trust in SOI. Pro


Testimonials

The satisfaction and trust of customers ‘ companion choices is our pride.

Phạm Vũ Lâm

Pham Vu Lam

CEO of LC Building Ltd

“I was introduced to the SOI. Pro products when I was looking for a customer service training agency. With SOI. Pro, our difficulties were quickly resolved. Beyond my expectation, the awareness and attitude of LC Building staff towards customers clearly improved after the training course”.

Nguyễn Lan

Nguyen Lan

CEO of PestBusters

“I am always concerned about maintaining a high quality of customer services in all branches. “Mystery shoppers” service of SOI. Pro has helped me silently monitor our service quality. It helps enhance the sense of responsibility of PestBusters staff. I am really pleased because this service saves me a lot of time”.

The press writes about SOI.Pro

SOI. Pro is honored to be referred to by many reputable media agencies.

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